1. Introduction

Welcome to Vicomed. By accessing or using our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please do not use our site.

2. Use of the Website

You may use this website only for lawful purposes and in accordance with these Terms. You agree not to:

• Violate any applicable laws or regulations;
• Use the website in any way that may damage or impair its functionality;
• Attempt to gain unauthorized access to any portion of the website or its systems.

3. Products & Services

All our products, including Lores, Surel, Toplero, VicomedSlim, VicomedEmia, and Dentashild, are intended to support a healthy lifestyle. Product descriptions and information provided on this site are for educational purposes only and should not replace professional medical advice. Always consult your healthcare provider before using any supplement.

4. Orders and Payments

By placing an order on our website you agree to provide accurate billing and shipping information and to authorize us to charge your chosen payment method. We reserve the right to refuse or cancel any order due to suspected fraud, pricing errors, or stock unavailability.

5. Shipping & Delivery

We aim to process and ship orders promptly, but delivery times may vary by location. Vicomed is not responsible for delays caused by couriers, customs, or incorrect shipping details provided by the customer.

6. Returns & Refunds

For information about returns, exchanges, and refunds, please refer to our سياسة الاسترداد والاسترجاع. Refund eligibility and timelines are governed by that policy.

7. Intellectual Property

All content on this website—including text, images, logos, graphics, and product names—is the property of Vicomed or its licensors and is protected by copyright, trademark and other intellectual property laws. You may not copy, reproduce, or distribute any part of the site without our prior written permission.

8. Medical Disclaimer

The information provided on this site is for informational purposes only and is not intended as medical advice. It is not intended to diagnose, treat, cure, or prevent any disease. Consult your physician or other qualified healthcare professional before starting any supplement regimen—especially if you have pre-existing conditions, are pregnant, or are taking prescription medications.

9. Limitation of Liability

To the fullest extent permitted by applicable law, Vicomed and its affiliates will not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the website or products. Our total liability for any claim related to the products or the site shall not exceed the amount paid by you for the specific product that gave rise to the claim.

10. Privacy

Your use of the site is also governed by our سياسة الخصوصية, which explains how we collect and use your personal information.

11. Third-Party Links

Our website may contain links to third-party websites. Vicomed is not responsible for the content, privacy practices, or policies of such sites. We recommend reviewing the terms and privacy policies of any third-party site you visit.

12. Changes to These Terms

We reserve the right to modify or update these Terms & Conditions at any time. Any changes become effective immediately upon posting on this page. Continued use of the website after changes have been posted constitutes acceptance of the updated Terms.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Arab Republic of Egypt (or the country of Vicomed's primary operation), and any disputes will be subject to the exclusive jurisdiction of the competent courts in that jurisdiction.

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If you have any questions about these Terms & Conditions, please contact us at:

Email: info@vicomed.com

For more legal documents, see our سياسة الخصوصية and Refund & Returns Policy.