سياسة الاسترداد والاسترجاع

Last Updated: October 17, 2025

1. Eligibility for Returns

We accept returns for unopened and unused products within 14 days of delivery.

2. Non-Returnable Items

• Opened or used products
• Products purchased from third parties
• Gift cards or discounted bundles

3. How to Request a Return

Contact us at info@vicomed.com with your order number and details.

4. Return Shipping

Customers are responsible for return shipping costs unless the item was damaged or incorrect.

5. Refund Process

Refunds are issued within 7–10 business days after approval. Shipping fees are non-refundable.

6. Damaged or Defective Items

Report any damaged or incorrect items within 48 hours of delivery for replacement or refund.

7. Contact Us

If you have any questions, email us at info@vicomed.com.